RentEZ | South Africa's Direct-to-Landlord Rental Platform

At RentEZ, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, ID number, contact details (email, phone number), profile photo
Financial Information: Bank statements, payslips, credit history (with your consent)
Property Information: For landlords, details about properties listed on the platform
Usage Data: Information about how you interact with our platform
Communication Data: Messages between landlords and tenants on the platform
Verification Documents: ID verification photos, proof of address

2. How We Use Your Information

We use your information for the following purposes:

To verify your identity for security purposes
To establish and manage your account
To facilitate connections between landlords and tenants
To process applications and verify tenant eligibility
To process payments and manage deposits
To generate lease agreements and other documents
To provide customer support and respond to inquiries
To improve our platform and develop new features
To comply with legal obligations
To send important notifications about the platform

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a contract when you use our services
Your consent, especially for marketing communications
Our legitimate interests, such as improving our services
Compliance with legal obligations under South African law

4. Information Sharing

We may share your information with:

Landlords and Tenants: Necessary information to facilitate rental relationships
Service Providers: Third parties who help us operate our platform (payment processors, identity verification services, etc.)
Legal Authorities: When required by law or in response to legal processes

We will not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

Right to access your personal information
Right to correct inaccurate or incomplete information
Right to request deletion of your information
Right to object to processing of your information
Right to withdraw consent at any time
Right to lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Marketing Communications

We may send you marketing communications about our services if you have given us your consent. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

11. Data Processing Information

RentEZ is the responsible party (data controller) for the processing of your personal information. We may use third-party data processors who have agreed to comply with our privacy standards and POPIA requirements.

12. Cross-Border Transfers

If we transfer your information to countries outside South Africa, we ensure that these countries provide an adequate level of protection or that appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last Updated" date.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Information Officer at:

Email: privacy@rentez.co.za

You also have the right to lodge a complaint with the Information Regulator of South Africa at https://www.justice.gov.za/inforeg/.

Last updated: 2025/04/28